jilima Privacy Policy

jilima ("jilima," "we," "us," or "our") is an online gaming and sports betting platform serving Filipino players across the Philippines. jilima is committed to protecting and respecting the privacy of every player who registers and uses the jilima platform.

This Privacy Policy describes how jilima collects, processes, stores, and protects personal data relating to users of the jilima platform, including visitors to jilima.co who have not registered an account. It also outlines the rights of data subjects under applicable Philippine law, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

This policy should be read together with jilima's Terms & Conditions and Responsible Gaming Policy. If you do not agree with the practices described in this Privacy Policy, you should not use the jilima platform or provide any personal information to jilima.

jilima collects personal data necessary to operate the platform, verify player identity, process payments, and comply with applicable law. The categories of personal data jilima may collect include:

jilima does not collect special categories of sensitive personal data (such as biometric data, health information, or political opinions) unless expressly required for identity verification purposes under applicable law, in which case your explicit consent will be obtained.

jilima processes your personal data for the following purposes:

• Account Creation & Management: To register your jilima account, verify your identity, and maintain your player profile;
• Service Delivery: To provide access to games, process bets, calculate winnings, and facilitate deposits and withdrawals via GCash, Maya, and other payment methods;
• KYC & Fraud Prevention: To verify your age (21+), identity, and address, and to detect, investigate, and prevent fraud, money laundering, and other unlawful activity;
• Regulatory Compliance: To comply with jilima's obligations under Philippine law, including obligations to PAGCOR and the Anti-Money Laundering Council (AMLC);
• Customer Support: To respond to your queries, resolve disputes, and improve jilima's support services;
• Responsible Gaming: To monitor gaming behaviour, enforce deposit limits and self-exclusion, and identify signs of problem gambling;
• Communications: To send you transactional notifications (deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional communications about jilima bonuses and offers;
• Platform Improvement: To analyse usage patterns, conduct research, and improve jilima's games, features, and user interface.

jilima processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing necessary to perform jilima's contract with you as a registered player, including account management, game delivery, and payment processing;
• Legal Obligation: Processing required to comply with jilima's legal obligations under Philippine law, including KYC verification requirements, anti-money laundering obligations, and reporting requirements to regulatory authorities;
• Legitimate Interests: Processing for jilima's legitimate business interests, including fraud prevention, platform security, and business analytics, where such interests are not overridden by your rights;
• Consent: For certain processing activities — including sending promotional communications and certain cookie-based analytics — jilima will rely on your freely given, specific, informed, and unambiguous consent, which you may withdraw at any time.

jilima does not sell, rent, or trade your personal data to third parties for their own marketing purposes. jilima may share your personal data with the following categories of recipients for the purposes described in this policy:

• Payment Processors: GCash (GXI), Maya (Voyager Innovations), BPI, BDO, Metrobank, and other payment partners, solely for the purpose of processing your deposits and withdrawals;
• Game Providers: Third-party game software providers (e.g., Evolution Gaming, Pragmatic Play) who require certain session data to deliver their games through the jilima platform;
• KYC & Identity Verification Partners: Third-party identity verification services used to conduct KYC checks as required by law;
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other government bodies in the Philippines, where disclosure is required by law or order of a competent authority;
• IT & Security Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers engaged by jilima under strict data processing agreements;
• Legal & Professional Advisors: Lawyers, auditors, and accountants engaged by jilima, subject to professional confidentiality obligations.

Where jilima engages third-party data processors, it ensures appropriate contractual safeguards are in place to protect your personal data consistent with the requirements of the Philippine Data Privacy Act.

jilima uses cookies and similar tracking technologies on the jilima platform to enhance your experience, analyze platform usage, and support security functions. The categories of cookies jilima uses include:

• Essential Cookies: Required for the jilima platform to function correctly, including session management, login authentication, and security features. These cannot be disabled without affecting platform functionality;
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use jilima, including pages visited, session duration, and feature usage. This data helps jilima improve the platform;
• Preference Cookies: Store your preferences such as language settings and display preferences to improve your jilima experience across sessions.

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing the core jilima platform, though certain features may function sub-optimally.

jilima retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. jilima's general data retention periods are as follows:

• Account and Identity Data: Retained for the duration of your jilima account and for a minimum of 5 years following account closure, in compliance with anti-money laundering record-keeping requirements;
• Transaction and Financial Data: Retained for a minimum of 5 years from the date of the relevant transaction, as required by the Philippine AMLA and its implementing rules;
• Gaming History: Retained for a minimum of 2 years following each game session;
• Support Communication Records: Retained for 2 years from the date of the last interaction;
• Technical/Log Data: Typically retained for 12 months.

Upon expiry of the applicable retention period, jilima will securely delete or anonymize your personal data unless a longer retention period is required or permitted by law.

jilima's security measures include:

• SSL/TLS encryption for all data transmitted between your device and the jilima platform;
• Encryption of sensitive stored data, including financial account references and authentication credentials;
• Two-Factor Authentication (2FA) available for all jilima accounts;
• Regular penetration testing and security audits conducted by independent security specialists;
• Strict access controls ensuring only authorized jilima personnel can access personal data, on a need-to-know basis;
• Employee data protection training and confidentiality obligations.

While jilima takes all reasonable steps to protect your personal data, no system can guarantee absolute security. In the event of a data breach that poses a risk to your rights, jilima will notify the National Privacy Commission and affected players in accordance with the requirements of the Philippine Data Privacy Act.

Under the Philippine Data Privacy Act of 2012 and jilima's internal policies, you have the following rights in respect of your personal data held by jilima:

• Right to Be Informed: The right to be informed about how jilima processes your personal data — as set out in this Privacy Policy;
• Right of Access: The right to request a copy of the personal data jilima holds about you;
• Right to Correction: The right to request correction of inaccurate or incomplete personal data. You may update basic account information directly through your jilima account settings;
• Right to Erasure: The right to request deletion of your personal data where jilima no longer has a lawful basis for retaining it. Note that jilima may retain certain data as required by law even after account closure;
• Right to Object: The right to object to jilima's processing of your personal data on the basis of legitimate interests, including profiling for marketing purposes;
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe jilima has processed your data unlawfully.

To exercise any of the above rights, please contact jilima's Data Protection Officer (DPO) at the contact details provided in Section 13 of this policy. jilima will respond to all valid data rights requests within 30 calendar days of receipt.

If you are a parent or guardian and believe that a minor has registered a jilima account or provided personal data to jilima without your knowledge, please contact jilima support immediately via live chat or at [email protected] so the matter can be investigated and resolved promptly.

The jilima platform may contain references to third-party services and payment partners (such as GCash and Maya). These third parties operate their own privacy policies, which jilima does not control. jilima is not responsible for the data practices of third parties and encourages you to review their respective privacy policies before providing your personal data to them directly.

jilima reserves the right to update this Privacy Policy at any time. When material changes are made, jilima will publish the updated policy on this page with a revised "Last Updated" date and, where appropriate, notify registered players via email or in-platform notification.

Your continued use of jilima following publication of an updated Privacy Policy constitutes your acknowledgment of the revised terms. jilima recommends reviewing this page periodically to stay informed of any changes.

jilima has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data, or wish to exercise any of your data rights, please contact:

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). For NPC contact details and complaint procedures, visit the official NPC website. This Privacy Policy was last reviewed in June 2026.